Privacy Policy
Farmaoli, Sociedade Unipessoal Lda. is committed to protecting your personal data in accordance with Regulation (EU) No. 2016/679 of 27 April 2016 - known as the General Data Protection Regulation or GDPR.
Farmaoli is committed to respecting your privacy and your wishes regarding your personal information. Your data will only be used for purposes communicated to you.
Farmaoli reserves the right to change its privacy policy. Here you will find the general privacy rules and how personal data provided to Farmaoli is processed.
By providing your personal data and after reading our privacy policy, you are giving your informed consent for the collection, processing and use in the manner provided.
In this policy you will find the following items regarding personal data: data controller and respective contact details at your disposal so that you can exercise your rights; how the data is collected; for what purpose it is used and how it is processed; your rights and how you can exercise them; with whom it is shared and the period of time it is stored; definition of cookies and violation of personal data.
Data controller
Farmaoli Sociedade Unipessoal Lda. is responsible for the processing of personal data collected during use and/or registration on this website.
Farmaoli’s contact details are as follows:
Address: Avenida de Fernão de Magalhães 1122; 4350-156 Porto
Tel.: 22 11 44 343 «Call to the national fixed network»
E-mail: info@farmaoli.pt
Data collection
To become a customer at the Farmaoli online store, you must register by filling in the form available on the respective website, at www.farmaoli.pt.
Personal data is collected at the time of customer registration or at the time of purchase. The following data is collected: name, email, date of birth, address, tax number, telephone number, preferences for using products and services, and purchase or transaction history. If the payment method is bank transfer, the following data will be collected: IBAN and name of the bank account holder.
Providing the data requested when registering on the Farmaoli website is mandatory for the customer to be able to use/purchase the services and products available.
Data may also be collected through a social media platform under the responsibility of Farmaoli, during an interaction with a publication or through a private message, for purposes related to Farmaoli's marketing activities.
Collection may also occur through communications made to Farmaoli's official email addresses.
Personal data may be collected after acceptance of the privacy terms when filling in forms made available at events organized or sponsored by Farmaoli.
Electronic identification data may also be collected, which may include IP address, cookies or similar technologies, activity records.
The customer may update the information provided by him/her, whenever he/she wishes and with complete autonomy, in the “My Account” area after logging in, by entering his/her username and password.
In order for you to subscribe to the Farmaoli Newsletter, the following data is collected: name and email.
Use and purposes of the processing of the data subject's data
Farmaoli uses the data subject's data for various purposes, such as: compliance with obligations arising from the law; management of the commercial relationship; supply of purchased products; provision of contracted services; communication and information actions, to publicize campaigns, promotions, advertising and news about products and/or services, marketing; analysis within the scope of carrying out market studies; creation of consumer profiles; customer segmentation; improvement and personalization of the shopping experience; control and quality assurance of our products and services; management of complaints and issues related to our products and services; other purposes described when requesting your informed consent.
Subcontracted entities - communication of data to other entities
In the context of processing the data subject's data, Farmaoli uses or may use third parties, subcontracted by it, to, on Farmaoli's behalf, and in accordance with the instructions given by it, process the data subject's data, in strict compliance with the provisions of the law and this Privacy Policy.
Farmaoli undertakes to only subcontract entities that provide sufficient guarantees of implementing the appropriate technical and organizational measures, in order to ensure the protection of the data subject's rights.
As part of Farmaoli's normal operation, the data subject's data collected by Farmaoli may be shared with the following entities:
- Carriers responsible for delivering orders
- Entities responsible for the payment processing service selected by the customer
In any of the above-mentioned situations, Farmaoli will take all appropriate measures to ensure the effective protection of personal data.
Rights of personal data holders
Under applicable law, the User may request, at any time, access to personal data concerning him/her, as well as its rectification, deletion or right to "be forgotten", limitation of its processing, portability of his/her data, or object to its processing. Under the law, the User is also guaranteed the right, through the aforementioned means, to withdraw his/her consent for the processing of data for the purposes indicated. Whenever you decide to exercise one of your rights, as well as revoke or limit your prior consent, you may do so by sending an email to the following address: info@farmaoli.pt.
Retention of personal data
The period of time during which data is stored and retained varies according to the purpose for which the information is processed. However, there are legal requirements that require data to be retained for a minimum period of time. Therefore, and whenever there is no specific legal requirement, the data will be stored and retained only for the period necessary for the purposes that motivated its collection or subsequent processing, after which it will be deleted, except if the right to object, the right to erasure or the withdrawal of consent is exercised, within the legal limits.
Procedures for the exercise of rights by the data subject
The right of access, the right to rectification, the right to erasure, the right to limitation, the right to portability and the right to object may be exercised by the data subject by contacting the Data Controller, through the contacts mentioned in this privacy policy.
Cookies
In order to provide a better service to the user, we use cookies. This technology is used to, in particular:
- Allow us to improve the performance and browsing experience of its users, increasing, on the one hand, the speed and efficiency of response and, on the other, eliminating the need to repeatedly enter the same information;
- Placing cookies not only helps websites to recognize the user's device the next time they visit them, but is also essential for their operation. The cookies used on the website do not collect personal information that allows the user to be identified, storing only generic information, namely the user's form or location of access and the way they use the websites, among others. The user can always configure their browser to refuse cookies, however, in this case, the website or parts of it may not function as expected;
- Allow saving of purchase history, list of interests and products in the shopping cart.
Personal data breach
In the event of a data breach and to the extent that such breach is likely to entail a high risk to the rights and freedoms of the data subject, Farmaoli undertakes to communicate the personal data breach to the National Data Protection Commission - CNPD - within 72 hours of becoming aware of the incident.
Under legal terms, communication to the data subject is not required in the following cases:
- If Farmaoli has implemented appropriate protection measures, both technical and organizational, and these measures have been applied to the personal data affected by the personal data breach, in particular measures that make the personal data incomprehensible to any person not authorized to access such data, such as encryption;
- If Farmaoli has taken subsequent measures that ensure that the high risk to the rights and freedoms of the data subject is no longer likely to materialize;
- If communication to the data subject involves a disproportionate effort for Farmaoli. In this case, Farmaoli will make a public communication or take a similar measure through which the data subject will be informed.
Links
Our website may contain links to third-party websites. Farmaoli is not responsible for the privacy practices of such websites. We therefore recommend that you read their respective privacy statements. Farmaoli cannot be held responsible, nor can it be held liable, for the content and activities of such websites.
Applicable law and jurisdiction
The Privacy Policy, as well as the collection, processing or transmission of the holder's Data, are governed by the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 and by the legislation and regulations applicable in Portugal.